SHIPPING & RETURNS
Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact firstname.lastname@example.org
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 7 days of processing, please email email@example.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
Free Standard Shipping Over $75
We offer free standard shipping on international orders over $75.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment.
Taxes & Duties
All orders are shipped from our US, taxes will be applied at checkout where applicable. International orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.
When ordering from creolerougebeauty.com the recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
Unfortunately, we do not offer shipping to P.O. Boxes or FPO & APO addresses.
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been signed for at your Shop & Ship address. .
Refunds / Exchanges
We will be happy to accept items for exchange if they were received defective or damaged in any way. If products are damaged, please email a photo with the damaged item along with your order number, within 72 hours of receiving your order to firstname.lastname@example.org with the subject line: DAMAGED. After we have reviewed the situation , we will contact you with detailed instructions on how your item(s) will be replaced.
Disclaimer- Please perform a skin test prior to applying any of our products to make sure you're not allergic. Creole Rouge is not responsible for any allergic reactions, use at your own risk. Ingredients are listed under each product.